Terms of Service

Last updated: February 05, 2026

1. AGREEMENT TO OUR LEGAL TERMS

We are Balboa Research Incorporated, doing business as Snowball (“Company,” “we,” “us,” “our”).

We operate the website https://snowballapp.ai and related products and services that reference these legal terms (collectively, the “Services”), including our browser extension (the “Extension”).

Services Description: Social media analysis and marketing tools.

You can contact us by email at contact@snowballapp.ai

Balboa Research Incorporated

These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and the Company regarding your access to and use of the Services. By accessing or using the Services, you agree that you have read, understood, and agree to be bound by these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We may update these Legal Terms from time to time. Except for changes that apply to new functionality, security updates, bug fixes, or a court order (which may be effective immediately), changes will become effective seven (7) days after we provide notice. By continuing to use the Services after the effective date, you agree to be bound by the modified terms. If you disagree, you must stop using the Services and may terminate as described in Section 14 (TERM AND TERMINATION).

Eligibility: The Services are intended for users who are at least 18 years old. Persons under 18 are not permitted to use or register for the Services.

2. OUR SERVICES

The Services are not intended for distribution to or use by any person or entity in any jurisdiction where such use would be contrary to law or regulation or would subject us to any registration requirement. Those who access the Services from other locations do so on their own initiative and are responsible for compliance with local laws.

The Services are not tailored to comply with industry-specific regulations (e.g., HIPAA, FISMA). You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

Public Platform Data

Snowball only processes (a) data that is publicly available on supported platforms, or (b) data explicitly provided by users. We do not access private accounts, private messages, or restricted content.

3. INTELLECTUAL PROPERTY RIGHTS

3.1 Our Intellectual Property

We are the owner or licensee of all intellectual property rights in the Services, including source code, databases, functionality, software, website designs, text, photographs, graphics, and other content (collectively, the “Content”), and the trademarks, service marks, and logos contained therein (the “Marks”).

Content and Marks are provided “AS IS” for your personal, non-commercial use or internal business purpose only.

3.2 License to You

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and to download or print portions of Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

3.3 Feedback

If you send us any feedback, suggestions, or ideas (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use such Feedback for any lawful purpose without compensation to you.

4. USER DATA AND OUTPUTS

4.1 Your Data

As between you and us, you retain all rights to data you submit to the Services, including your searches, inputs, and data you provide through the Services or Extension (“User Data”).

4.2 Your Outputs

As between you and us, you retain all rights to reports, analyses, and outputs generated for you through the Services (“Outputs”). Snowball claims no ownership over User Data or Outputs.

4.3 Limited License to Operate the Services

You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, and display User Data and Outputs solely to:

• provide, maintain, secure, and improve the Services;
• prevent fraud and abuse;
• comply with law; and
• enforce these Legal Terms.

5. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

1. registration information you submit is true, accurate, current, and complete;
2. you will maintain and promptly update such information;
3. you have legal capacity and agree to comply with these Legal Terms;
4. you are not a minor in your jurisdiction;
5. you will not access the Services through automated or non-human means to abuse or attack the Services;
6. you will not use the Services for any illegal or unauthorized purpose; and
7. your use of the Services will not violate any applicable law or regulation.

6. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all activity under your account. We reserve the right to remove, reclaim, or change a username if we determine it is inappropriate, obscene, or objectionable.

7. PURCHASES AND PAYMENT

We accept the following forms of payment:

• Visa
• Mastercard
• American Express
• Discover

You agree to provide current, complete, and accurate purchase and account information for purchases made via the Services and to promptly update such information. Sales tax may be added as required. Prices may change at any time. All payments shall be in U.S. dollars.

We reserve the right to refuse any order placed through the Services, and to limit or cancel quantities purchased per person, per household, or per order.

8. SUBSCRIPTIONS

8.1 Billing and Renewal

If you purchase a subscription, you authorize us (and our payment processor) to charge your payment method on a recurring basis until you cancel. The billing cycle depends on the plan you select.

8.2 Free Trial (Manual Upgrade Required)

We may offer a free trial to eligible new users. At the end of the free trial, your account will not be charged automatically. If you do not manually upgrade before the trial ends, your access to paid features may be limited or suspended until you upgrade. Trial eligibility may be limited or revoked to prevent abuse or misuse.

8.3 Cancellation

You can cancel your subscription at any time through your account settings or billing portal. Your cancellation will take effect at the end of the current paid term.

8.4 Refunds

All purchases are non-refundable except where required by applicable law.

8.5 Fee Changes

We may change subscription fees from time to time and will communicate price changes as required by applicable law.

9. SOFTWARE AND EXTENSION

9.1 Software

If software is made available in connection with the Services, it is provided “AS IS” without warranties of any kind, to the fullest extent permitted by law.

9.2 Browser Extension

The Services may include the Extension. By installing or using the Extension, you agree that:

• User-initiated operation: The Extension is intended to operate when enabled/used by you to provide the Services.
• No private content: You will not use the Extension or Services to access or attempt to access private accounts, private messages, or restricted content without authorization.
• Platform compliance: You agree to use the Services and Extension in compliance with applicable law and the terms/policies of third-party platforms.
• Updates: We may update the Extension to improve features, security, reliability, or compliance.

10. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make them available. You agree not to:

• Systematically retrieve data or content from the Services to create a collection, compilation, database, or directory without our written permission.
• Trick, defraud, or mislead us or other users, including attempting to learn sensitive account information.
• Circumvent or interfere with security-related features of the Services.
• Disparage, tarnish, or harm us and/or the Services.
• Use the Services to harass, abuse, or harm another person.
• Make improper use of support services or submit false reports.
• Use the Services in a manner inconsistent with applicable laws or regulations.
• Engage in unauthorized framing of or linking to the Services.
• Upload or transmit malicious code, spam, or disruptive material.
• Attempt to impersonate another user or person.
• Interfere with, disrupt, or create an undue burden on the Services or networks connected to the Services.
• Attempt to bypass measures designed to prevent or restrict access to the Services.
• Copy or adapt the Services’ software except as permitted by law.
• Reverse engineer, decompile, or disassemble the Services except as permitted by law.
• Use the Services or Extension to violate third-party platform terms/policies, bypass access controls, evade technical restrictions, or obtain data in an unlawful or unauthorized manner.
• Use the Services as part of an effort to compete with us or for revenue-generating endeavors not approved by us.
• Sell or otherwise transfer your account or profile.

11. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain links to third-party websites or content. We do not control and are not responsible for third-party websites or content, including their policies or practices. Your use of third-party websites is at your own risk.

12. THIRD-PARTY SERVICES AND PROCESSORS

We may use third-party service providers to help provide the Services, including:

• Supabase (database/authentication)
• Stripe (billing)
• Apify and/or other scraping/data services (data collection)
• OpenAI and Google GenAI (analysis)
• Hosting providers (e.g., Vercel and others)

Your use of the Services may be subject to third-party terms and policies.

13. MODEL IMPROVEMENT AND AGGREGATED BENCHMARKS

We may use User Data and/or Outputs to improve and develop the Services, including by creating and using aggregated and/or de-identified datasets and analytics to improve performance, reliability, and quality (including internal models, ranking, classification, and benchmarking).

We do not use customer data to train public or third-party foundation models. If we share data with third-party AI providers (such as OpenAI or Google) to perform analysis requested by you, we do so under terms intended to restrict those providers from using the data to train their publicly available foundation models, where available.

14. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy at: https://www.snowballapp.ai/privacy. By using the Services, you agree to be bound by the Privacy Policy, which is incorporated by reference into these Legal Terms.

15. TERM AND TERMINATION

These Legal Terms remain in full force and effect while you use the Services. We reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Services (including blocking certain IP addresses) to any person for any reason or no reason, including for breach of these Legal Terms or applicable law.

We may terminate or suspend your account at any time, without warning, in our sole discretion. If we terminate or suspend your account, you may not register and create a new account under your name, a fake or borrowed name, or the name of any third party.

16. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove content of the Services at any time. We do not guarantee the Services will be available at all times and may experience interruptions, as they depend on third-party platforms. You agree we have no liability for changes, restrictions, or shutdowns of our services as a result of changes, restrictions, or shutdowns of the third-party services. We do not guarantee any uptime, availability, or service levels.

17. BETA AND EXPERIMENTAL FEATURES

From time to time, we may offer features that are identified as “beta,” “preview,” “early access,” or “experimental.”

These features are provided for evaluation and testing purposes and may:

• be incomplete or contain errors,
• change materially or be discontinued at any time,
• be subject to additional usage limits.

Beta features are provided “as is” without any warranties and may not be supported. We are not liable for any loss, damage, or harm arising from the use of beta or experimental features.

18. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

19. DISPUTE RESOLUTION

19.1 Informal Negotiations

To expedite resolution and control costs, the parties agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating arbitration, except for disputes expressly excluded below. Informal negotiations begin upon written notice from one party to the other.

19.2 Binding Arbitration (Delaware)

If the parties cannot resolve a dispute through informal negotiations, the dispute (except those expressly excluded below) will be finally and exclusively resolved by binding arbitration.

The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, the AAA Consumer Rules. The arbitration will be conducted remotely by videoconference, unless the arbitrator determines an in-person hearing is necessary. If an in-person hearing is required, it will take place in Wilmington, Delaware.

YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitrator must follow applicable law, and any award may be confirmed in a court of competent jurisdiction.

19.3 Restrictions

Arbitration shall be limited to disputes between the parties individually. To the fullest extent permitted by law:

• no arbitration may be joined with any other proceeding;
• no dispute may be arbitrated on a class-action basis; and
• no dispute may be brought in a purported representative capacity.

19.4 Exceptions

The following disputes are not subject to the above arbitration provisions:

• disputes seeking to enforce or protect intellectual property rights;
• disputes related to allegations of theft, piracy, invasion of privacy, or unauthorized use; and
• claims for injunctive relief.

If any dispute proceeds in court rather than arbitration, the dispute shall be brought exclusively in the state and federal courts located in the State of Delaware, and the parties consent to personal jurisdiction and venue in those courts.

19.5 Time Limit

Any dispute must be brought within one (1) year after the cause of action arises, to the extent permitted by law.

20. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

THE SERVICES AND OUTPUTS ARE PROVIDED FOR INFORMATIONAL AND ANALYTICAL PURPOSES ONLY AND DO NOT CONSTITUTE PROFESSIONAL, LEGAL, FINANCIAL, OR BUSINESS ADVICE.

21. LIMITATIONS OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES, ARISING FROM YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless from and against any loss, damage, liability, claim, or demand (including reasonable attorneys’ fees) due to or arising out of: (1) your use of the Services; (2) breach of these Legal Terms; (3) violation of applicable law; or (4) infringement of third-party rights.

23. USER DATA; RETENTION; ACCOUNT DELETION

We maintain certain data to operate, secure, and improve the Services, prevent fraud and abuse, and comply with legal obligations.

Retention: We may retain data including publicly sourced data, analysis results, usage logs, and token ledger records as long as reasonably necessary for these purposes.

Account Deletion: Account deletion and related data handling are described in our Privacy Policy. We will delete or anonymize personal data within a reasonable period following account deletion, except where retention is required for legal, tax, accounting, or fraud-prevention purposes. Aggregated/de-identified analytics may be retained.

24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

You consent to receive electronic communications and agree that electronic agreements, notices, disclosures, and communications satisfy legal requirements that such communications be in writing.

25. CALIFORNIA USERS AND RESIDENTS

If any complaint is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at the address/phone numbers listed on their website or in publicly available directories.

26. MISCELLANEOUS

These Legal Terms and any policies posted by us constitute the entire agreement between you and us. If any provision is determined unlawful, void, or unenforceable, it is severable and does not affect remaining provisions. We may assign our rights and obligations at any time. No joint venture, partnership, employment, or agency relationship is created.

You may not use the Services if you are located in, or are a resident of, any country subject to U.S. embargoes or sanctions, or if you are listed on any U.S. government restricted party list.

27. CONTACT US

To resolve a complaint or receive further information regarding use of the Services, contact us at:

Balboa Research Incorporated (d/b/a Snowball)

legal@snowballapp.ai